Boredom Is the Enemy: 16 MORE's to Pump Up Productivity
Boredom Is the Enemy: 16 MORE's to Pump Up Productivity
By Scott Ginsberg
When was the last time you were bored?
Today?
Yesterday?
Last week?
Last year?
And when you were bored, what did you do?
Eat?
Watch TV?
Doodle on a piece of paper?
Spend an hour on www.boredatwork.com?I haven’t been bored since college. And you know what? I’m damn proud of that. It’s consistently enabled me to accomplish more stuff, meet more cool people and have more fun.
And here’s what amazes me: friends and fellow professionals often ask, “Wow! Books, speeches, article, podcasts, blogs, traveling and marketing - where did you find the time to do all that stuff?”
Well, um, last time I checked, all of us had the same amount of time in each day, right?
Maybe it’s simply because I wasn’t bored.
But don’t take it from me. Take it from these guys:
Grasp your opportunities, no matter how poor your health; nothing is worse for your health than boredom. ~Mignon McLaughlin
The war between being and nothingness is the underlying illness of the twentieth century. Boredom slays more of existence than war. ~Norman Mailer
I am never bored anywhere: being bored is an insult to oneself. ~Jules Renard
Boredom is like a pitiless zooming in on the epidermis of time. Every instant is dilated and magnified like the pores of the face. ~Charlotte Whitton
You get the point: boredom is the enemy. Which is kind of funny considering that the world is filled with people who complain, “Gosh, there’s never enough time,” and people who complain “Gosh, I’m always so bored??”
Therefore, consider these MORE's for eliminating boredom:
1) MORE reading
2) MORE writing
3) MORE blogging
4) MORE podcasting
5) MORE exercising
6) MORE brainstorming
7) MORE networking events
8) MORE reviewing your goals
9) MORE audio learning systems
10) MORE research on the Internet
11) MORE enhancing your creativity
12) MORE lunches with hot prospects
13) MORE reviewing old underlined books
14) MORE calling your clients to check up
15) MORE asking clients why they work with you
16) MORE calling your friends you haven't talked to in months
Think of it this way: if you’re bored, maybe that means you’re a boring person.
LET ME ASK YA THIS...
When was the last time you were bored?
LET ME SUGGEST THIS...
Make it a goal NOT to be bored at any time for the next month.
© 2006 All Rights Reserved. Scott Ginsberg, aka "The Nametag Guy," is the author of three books and a professional speaker who helps people maximize approachability, become unforgettable and make a name for themselves. To book Scott for your next association meeting, conference or corporate event, contact Front Porch Productions at 314/256-1800 or email scott@hellomynameisscott.com
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P.S I won't share or sell your details1. When making calls to customers, never, never, never hang up your phone before them. Wait for them to hang up first. It’s a small point but very irritating when you’re on the phone, agree to say farewell and immediately you hear their click at their end. Some get the impression that the other person can’t wait to get on to the next call.
2. Record all details of the customer. Use paper or technology to record all you can about the customer that you have so fastidiously collected and refer to it every time you speak or meet with them again. I use a software programme called ACT! Which records all sorts of information about my customers, not just the usual things such as names and addresses.
It records spouse details, children, hobbies etc. It shows me every contact I’ve had with them whether this be by phone, letter, email or a meeting. It allows me to constantly recollect everything about them when they call me. Make your customer data portable so you can recollect it at a moments notice. Handheld computers are fantastic devices to contain this information especially the ones which act as phones as well, instantly bringing up the customer file when they phone you.
Very impressive and it shows the customer that you are putting them first not you. When you return to your desk, simply pop the device into the cradle attached to your PC and hey presto, the data is synchronised.
3. When asking questions be careful of your tone. Research has constantly shown that communication is vastly more than just the words we choose to use. Body language comes into it but, increasingly, the tone we use affects how the words are interpreted by the customer. And that’s what Rapport Selling © is all about.
How the customer sees it. Record your tonality during questions and statements that you make and observe the direction it takes. Questions should have a slight rising of the tone towards the end. Statements should have a relative flat tone, with emphasis on words where needed. Commands should and do have a tone that falls sharply at the end.
4. Listening is more than the words. There’s level 1 listening which is listening but with your point of view, constantly relating what you’re hearing to our experiences and values. I do this when I go to the airport. I’m listening and looking at everything with the sole purpose of going to the right terminal, at the right time.
There is level 2 listening which is hearing what’s being said with the customer’s experiences. This is very difficult. Relating everything that is being said to them and their situation, constantly bringing it back to their world and their agenda. Then there is level 3 listening. Few people can do this. This is listening as though the information flowing to you is like a radio wave. Coming from all directions. Smells, instincts, opinions, body language, that subtle grin, that tonality, that closing of their eyes when they talk about their holiday…. That’s level 3 listening and that’s the one we need to strive towards if we are to master Rapport Selling ©
5. Eye contact has to be one of the most important means of gaining rapport and building trust with people. The eyes are said to be the windows of the soul and unless we look at people as we talk and present, many people will not believe you and your actions and words. The key is to give as much eye contact as they give you. No more and no less, just the same. Again the whole emphasis here is to put your habits in the back room and focus on your customer and how best to communicate with them. When faced with eye contact challenge.
You’ll know when this happens, use the social and business gaze. The business gaze requires your eyes to glance from their forehead to the left eye, onto their right eye and back to the forehead in a triangular motion. The social gaze, which I always prefer, allows you to gaze from eye to eye and onto their mouth, back up to their eyes and so on.
Paul is an international speaker, trainer, author and coach based in the UK. He works with companies across the globe to help them increase their sales results. He specialises in rapport selling and rapport sales coaching and can ignite his audiences large or small. Get your free Sales Excellence Ebook Chapter and MP3 download at http://www.rapportselling.com
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